Grievance Redressal - Fast Finance Card

If something has gone wrong with your Fast Finance Card, start at Level 1 and escalate only if you are not satisfied. Quote your card's last four digits and your complaint reference at every step - it will get you a faster answer.

Level 1

Customer support

Our support team

help@fastfinancecard.com
1800-102-3108

Acknowledged within 3 working days, resolved within 15 working days.

Level 2

Grievance Redressal Officer

Grievance Redressal Officer

grievance@fastfinancecard.com
1800 123 4567

If Level 1 has not resolved it within 15 working days, or you are not satisfied with the outcome. Resolved within a further 15 working days.

Level 3

RBI Ombudsman

Reserve Bank of India, Ombudsman for NBFCs

cms.rbi.org.in
Toll free: 14448

If we have not replied within 30 days of your complaint, or you are not satisfied with our reply. Complaints may be filed online, by post or by email.

What to include

Your registered name and mobile number.
The last four digits of your card - never the full number, the CVV or an OTP.
The date and amount of the transaction in question.
What you expected to happen, and what happened instead.
Any earlier complaint reference we gave you.

Written complaints

Grievance Redressal Officer
Birmecha Securities Pvt. Ltd.
PODDAR COURT, GATE - 4, ROOM NO - 110, 18, RABINDRA SARANI, KOLKATA, West Bengal, India - 700001

We will never ask you for your PIN, CVV, OTP or full card number - not on a call, not by email, and not while handling a complaint. Anyone who does is not us.